Refund Policy
Overview
At Dubai Safari Desert, we strive to provide unforgettable tour experiences across the United Arab Emirates. However, if you’re dissatisfied with your experience, we are here to make things right with a seamless refund process.
Eligibility for Refund
- Refund requests must be submitted within 7 days of the tour completion.
- The request must include valid booking details and a clear reason for dissatisfaction.
- Refunds are applicable only for the direct cost of the tour services provided by Dubai Safari Desert.
Refund Request Process
To request a refund:
- Contact us via info@emiratesdesertsafaris.com or call +971 50 991 2456.
- Provide the following details:
- Your full name
- Booking reference number
- Date of the tour
- Reason for the refund request
- Our team will review your request and respond within 3-5 business days.
Refund Approval and Processing
- Approved refunds will be processed back to your original payment method.
- The processing time may vary based on your payment provider, typically taking 5-10 business days.
- You will receive a confirmation email or a text message once the refund is initiated.
Non-Refundable Cases
While we aim to accommodate most refund requests, the following scenarios may not be eligible for a refund:
- Cancellations made less than 24 hours before the tour start time.
- Refund requests based on weather conditions or third-party factors beyond our control.
- No-shows or failure to attend the scheduled tour without prior notice.
Partial Refunds
In some cases, partial refunds may be issued depending on the nature of the concern or specific components of the tour package.
Exceptional Circumstances
If your refund request is due to unforeseen emergencies or extraordinary situations, please include supporting documentation to help us assess your case more effectively.
Contact Us
For more information or assistance with refunds, you can reach us via:
- Email: info@emiratesdesertsafaris.com
- Phone: +971 50 991 2456
Thank you for trusting Dubai Safari Desert. Your satisfaction drives us to improve and deliver even better experiences.